RETURNS ---- Our policy lasts for 10 calendar days. If 10 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as candy, tea, cannot be returned. We also do not accept products that are intimate or for personal use, beauty products, art prints, hazardous materials, or flammable liquids or gases.
Email us at firstname.lastname@example.org to being the return process. Please include your order number with your email.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale Items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please contact us with questions at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at email@example.com to begin the process.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For Exchanges, depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.